Where can I obtain a replacement copy of my product user manual or quick...
User manuals and quick start guides in PDF (Adobe Acrobat) format are available for free download from the Acroprint website. Click here to visit our User Manual download center.
View ArticleHow do my employees know their punch was accepted by the system?
The Time and Attendance system displays the employee's name, type of punch, daily hours total and Pay Period hours total as shown in the image below.
View ArticleMy employees are not able to clock in. Error Message: Locked out report old...
The Time Q series time clocks store two pay periods of information. When the current pay period ends, it becomes the previous pay period and that information is no longer available. As a safegaurd, our...
View ArticleWhen printing from my terminal, the Weekly Overtime does not calculate properly.
This problem will only occcur when calculating Weekly Overtime in a Semi-monthly or Monthly pay period. This is typically a result of the user settings. Please verify your overtime rules and make sure...
View ArticleOne or more of my badges will not read, or badges only read intermittently....
The magnetic stripe reader in the Time Q, Time Q +Plus and Paytime clocks should give you years of reliable service with proper care. If your unit has been intermittently reading badges for some time,...
View ArticleOne of my employees forgot to clock in. How do I correct this?
You cannot enter a punch for an employee with the Time Q system. However, you can edit the total amount of time the employee will earn for the pay period. Use the following steps to edit time for an...
View ArticleI lost or damaged my Supervisor badge and cannot print reports. Is there...
Using the keypad, type in the word "Reports" as if the numbers on the keypad had letters like your telephone. The number sequence is 7376787. This will only give you access to the Report menus. If you...
View ArticleI need additional or replacement badges.
Please contact your local Acroprint authorized dealer, call Acroprint at 1-800-334-7190 or visit the Acroprint web store to order new badges. We accept Visa®, MasterCard® or American Express®. When...
View ArticleHow can I back up the information stored in my clock?
You can obtain a hard copy of your information by printing it out. The Time Q has a lithium battery and will retain your data in event of a power outage. The battery has a life of about 5 years, so it...
View ArticleHow do I set up my clock for the first time?
Please refer to sections 4, 5 and 6 of your User's Manual for this information. If you have lost your manual or did not receive one with your terminal, click here to download or print another copy.
View ArticleI want to connect a printer directly to my terminal. What kind of printer...
The terminal can support a serial or parallel printer. While newer ink-jet and laser printers may work with our system, Acroprint can only support printing from the terminal to an 80 column printer,...
View ArticleWhat is the maximum number of supervisors I can assign?
You may have a total of 10 Supervisors. The system includes two Supervisor badges. You can assign employee badges as Supervisor badges; however, they can not be used as employee badges while assigned...
View ArticleI already have a supply of employee badges. Can I use those?
Our Employee Badges are magnetic encoded on ABA, track 2, with four digits. If your existing badges are encoded the same they should work. Please note, the terminal will read only the last four digits...
View ArticleWhen printing to the terminal printer, I receive the following error: Report...
Make sure the printer is online and that the cable is plugged in. If the printer is online and plugged in, try another parallel cable.
View ArticleHow do I prepare my Time Q system for the Daylight Saving Time change (DST)?
After swiping your supervisor badge scroll to Time and Date. Once in Time and Date press Enter twice. Using the menu keys and the Right/Left arrow keys you will be able to change the time on the clock....
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